Frequently Asked Questions

General Questions

What is Axle IT?

Axle IT is a comprehensive platform designed to empower brands and resellers in the e-commerce marketplace. By offering actionable analytics, strategic insights, and powerful tools, Axle IT helps businesses optimize their performance, protect their brand, and grow their presence on Amazon and other platforms.

Who can benefit from Axle IT?

Axle IT is ideal for:

• Brand Owners: Looking to safeguard their intellectual property, monitor competitors, and refine their digital shelf strategies.
• Resellers: Aiming to optimize product listings, enhance search performance, and stay competitive.

How does Axle IT work?

Axle IT collects and analyzes data from Amazon and other marketplaces, transforming it into actionable insights. Users can access these insights through an intuitive dashboard, automated alerts, and powerful tools tailored to their needs.

Can Axle IT support businesses selling in multiple marketplaces?

Yes, Axle IT is built to support businesses across various marketplaces, with Amazon being a primary focus.

Platform Features

What are the key features of Axle IT?

Axle IT offers a range of powerful tools, including:

• Axle Score: Automatically evaluates product performance to highlight priority actions.
• Axle Alerts: Provides real-time notifications of significant changes.
• Axle Tracker: Allows tracking and swapping of products based on strategic needs.
• Axle Searches: Identifies top-performing brands and products over time.
• Axle Notice: Automates violation letters and seller communications.

How does the Axle Score work?

The Axle Score evaluates product performance using weighted metrics such as sales, competitiveness, and violations, helping you focus on the most critical areas for improvement.

Brand Protection

How does Axle IT help with brand protection?

Axle IT monitors for unauthorized sellers and pricing violations. Automated alerts and Axle Notice tools enable swift action to protect your brand’s reputation and value.

What are Axle Notices?

Axle Notices are automated tools that generate violation letters and seller communications. Preloaded email templates and platform data make it quick and easy to address unauthorized activities.

Getting Started

How can I start using Axle IT?

You can begin by signing up for a FREE Axle Evaluation on our website. Our team will guide you through the onboarding process and help you maximize the platform's potential.

Is there a demo available?

Yes, we offer a demo to showcase how Axle IT works and how it can benefit your business. Contact us to schedule a demo today.

What does the onboarding process look like?

Our onboarding process includes:

1. Understanding your business needs.
2. Setting up your dashboard and tools.
3. Providing training and ongoing support to ensure you get the most out of Axle IT.

Technical Questions

How secure is the Axle IT platform?

We prioritize data security with robust encryption, secure servers, and compliance with industry standards. Your data is protected and accessible only to authorized users.

How often is the data updated?

Data is updated daily to ensure you have access to the most current insights and trends.

Can I export reports and data?

Yes, Axle IT allows you to export reports and data for further analysis or sharing with your team.

Support and Assistance

What kind of customer support does Axle IT provide?

We offer dedicated customer support via email and chat. Our support team is available to assist you with any questions or technical issues.

How do I provide feedback on the platform?

We value your feedback and strive to continuously improve. You can submit feedback through the dashboard or by contacting our support team directly.